Christine Newman, Warehouse Manager, Nursling

Christine joined Import Services as a warehouse op at Shed 41 located in the original Southampton Docks facility. Moving through Nursling, Hedge End after a maternity break and back to Nursling – all through a 19-year career with the company.

Nursling’s success under Christine is built upon the team ethic and strong leadership, Christine’s team clearly respond and respect her and she puts this down to her 19 years’ experience at all levels of the operation, proving to be a valuable tool in growing a dedicated team.



Christine comments, “You have to stay hands-on, the team responds if they see you’re capable of doing the same work. If I have to go and stick labels on for an hour, I’ll lead by example and do it.”

Christine’s logical and analytical mindset help keep her calm under pressure, this allows her to think clearly in high pressure situations. It is this example that Christine believes filters down to her team, they see her draw on her experience to find solutions with no panic, taking decisive action. Christine has a very calm disposition, remaining stress free to ensure procedures are followed.

Like Paula, Import Services was Christine’s first full time job and significant changes in her time have been in the areas of security, health and safety and of course, technology. However, Christine believes that client requirements are the real driving force, often becoming more complex, they necessitate re-evaluation of processes to become quicker, whilst retaining accuracy.

Christine comments, “Delivering to retailers who want the products immediately for consumers to buy dictates our turnaround times are much shorter.” We adapt as necessary and that also is an area where strong leadership prevails.

Christine is currently undertaking an Apprenticeship for Level 3 Improvement Technician, which is about lean, continuous improvement, how processes are implemented, change to current processes and using the correct stakeholders to facilitate change. This will further broaden Christine’s experience as she continues on with her Import Services career.



Taking retail logistics to a new dimension

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We’re delighted to be working with Import Services, having seen first-hand the advantages of their port-centric location and in-depth retail knowledge

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Richard Wells

University Games + Paul Lamond

‘Our expanding multi-channel networks demand speed to market from bonded DC facilities, this criteria was met by Import Services.’

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Jodie Thorpe

Co-Founder & Managing Director, The Little Birdy Group

“Our previous experience with other logistics firms made us focus upon the importance of finding a contractor with a management team which can maintain a true ‘hands on’ approach”.

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Mike Weiss

Operations Manager, Melissa & Doug

“Our decision to work with Import Services is based on their impressive knowledge of UK retail logistics which, combined with web enabled systems and their port-centric location in Southampton, presented us with a compelling business case”.

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Mark Hyndman

Alpha Animation

‘The strength of our relationship with Import Services is based on their information systems.’

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Jon More

Learning Resources

“You have provided us with a robust start to the year with the consistent shipping of high numbers, your output was hard, fast and relentless, thank you very much.”

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Darren Runnette

Art Marketing

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