As the world adapts to a new normal, the workplace will need to evolve to embrace social distancing measures, remote working and increased levels of sanitisation. Import Services, like many other companies with Global networks has adjusted on many fronts as we prepare to return to the workplace.

Throughout the Pandemic our priority is always to keep everyone as safe as possible.


Modern Working Environment

Import Services implemented a phased ‘Work from home plan’ for all applicable teams, as we approached Lock-Down in March.

Our agile IT team supported this transition ensuring each team member had access to emails, servers and software to work from home, as effectively as possible.



Our warehouses have remained operational, although even with such a significant floor area, it is necessary to implement working practices which protect our staff against CV-19 and this need is at a significant on-cost .

Temperature testing, staggered breaks, intensive cleaning regimes and extending shift patterns have been adopted swiftly; all measures involve segregation of the workforce to ensure we remain within HMG guidelines for teams respecting social distancing on the floor while working together. 6am-2pm / 2pm–10pm shifts have been put in place to process orders typically handled by a single shift before CV-19, just to enable order cycle times to maintain serviceability and meet our Clients’ supply chain needs.

Further investment to maintain workflow include plans to introduce Perspex separators at work benches, to enhance safety measures.



Our warehouse offers staff access to face masks, gloves and hand sanitisers at each work station.

Taking retail logistics to a new dimension

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We’re delighted to be working with Import Services, having seen first-hand the advantages of their port-centric location and in-depth retail knowledge

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Richard Wells

University Games + Paul Lamond

‘Our expanding multi-channel networks demand speed to market from bonded DC facilities, this criteria was met by Import Services.’

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Jodie Thorpe

Co-Founder & Managing Director, The Little Birdy Group

“Our previous experience with other logistics firms made us focus upon the importance of finding a contractor with a management team which can maintain a true ‘hands on’ approach”.

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Mike Weiss

Operations Manager, Melissa & Doug

“Our decision to work with Import Services is based on their impressive knowledge of UK retail logistics which, combined with web enabled systems and their port-centric location in Southampton, presented us with a compelling business case”.

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Mark Hyndman

Alpha Animation

‘The strength of our relationship with Import Services is based on their information systems.’

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Jon More

Learning Resources

“You have provided us with a robust start to the year with the consistent shipping of high numbers, your output was hard, fast and relentless, thank you very much.”

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Darren Runnette

Art Marketing

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