Content

The material and information contained on this website are for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or other decisions. Any reliance you place on such material is therefore strictly at your own risk.


Copyright, trademark and website content

All copyright, trademarks and all other intellectual property rights in all material or content provided on this website belong to Import Services. Visitors are encouraged to download material for personal use, though no right, title or interest in any download is transferred by such downloading. Import Services must provide permission for the use of any material, trademark or other prior to its placement in the public domain by parties other than Import Services.


Website Traffic

When you browse the website, we may automatically collect non-personal information about you, such as the type of Internet browser you use or the website from which you linked to our website. You cannot be identified from this information – it will only be used to assist us in providing an effective service on the website. It will, for example, enable us to assess which parts of the website are most popular and make sure that the website meets the needs of many diverse visitors.


Contacting Import Services and your details

When you use our website, you may choose to contact us. Import Services may use your email address to respond to your query. We may also keep a note of your query to help us improve the website. We would also like to retain your email address in order that we can provide you with details about those of our activities which we think may be of interest to you from time to time. If you do not wish us to use your email address to contact you in this way please tell us in your email.


Links to other websites

Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every web site that collects personally identifiable information from them. This privacy policy applies solely to information collected by this website.
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Virus Checking

Reasonable steps have been taken to protect the website by the use of anti-virus software but we make no representation that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be liable for any loss of content or material uploaded or transmitted through the website. We do not accept any liability for any losses or damages caused by or through accessing our website.


Privacy Policy

Import Services Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.importservices.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Import Services Ltd of Tollbar Way, Hedge End, Southampton SO30 2UH.

 

Information we may collect from you

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site www.importservices.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
– technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
– information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

 

Uses made of the information

We use information held about you in the following ways:

• Information you give to us. We will use this information:
– to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
– to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
– to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
– to notify you about changes to our service;
– to ensure that content from our site is presented in the most effective manner for you and for your computer.

• Information we collect about you. We will use this information:
– to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
– to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
– to allow you to participate in interactive features of our service, when you choose to do so;
– as part of our efforts to keep our site safe and secure;
– to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
– to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Import Services Ltd plc or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Import Services Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at yes@importservices.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to yes@importservices.co.uk

 


Modern Slavery

Import Services Ltd takes its ethical standards and conduct very seriously and sets out the Companies requirements for suppliers in procurement and ethics policies. We are committed to requiring our supply chain understand our standards and expectations on anti-bribery and corruption, legal compliance and ethical conduct.

This statement is provided in compliance with the Modern Slavery Act 2015 and sets out the Companies approach to prohibiting any form of forced labour, slavery or human trafficking throughout its supply chain.

Import Services has reviewed its employment and procurement activities in line with the legislative requirements and confirm the following steps have been, or are in the process of being, undertaken:

  1. A strategy statement and policy have been drafted regarding forced labour, modern slavery and human trafficking, and related policies are also being updated. These are in the process of being communicated to educate and embed responsibility throughout the Company and its supply chain.
  2. An assessment of the Companies current suppliers by size and risk has been undertaken and all suppliers have been sent a letter setting out Import Service’s requirement for their compliance with the legislation. Our largest suppliers have been requested to provide details on their strategy and approach to compliance with the legislation.
  3. Due diligence and information required to satisfy the strategy statement and policy have been incorporated into the procurement pre-qualification process when tendering and procuring new suppliers and renewals, to assess suitability to provide goods and services to the Company in respect of their business practices, ethics and labour practices.
  4. The impact on Company employment practices and processes, including use of agencies, is being assessed in conjunction with external advice.

Import Services will continue to regularly review policies and processes to elevate standards and conduct with regard to ethical and social responsibility in our supply chain and business, for the benefit of all of our stakeholders.

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