Content

The material and information contained on this website are for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or other decisions. Any reliance you place on such material is therefore strictly at your own risk.

Copyright, trademark and website content

All copyright, trademarks and all other intellectual property rights in all material or content provided on this website belong to Import Services. Visitors are encouraged to download material for personal use, though no right, title or interest in any download is transferred by such downloading. Import Services must provide permission for the use of any material, trademark or other prior to its placement in the public domain by parties other than Import Services.

Website Traffic

When you browse the website, we may automatically collect non-personal information about you, such as the type of Internet browser you use or the website from which you linked to our website. You cannot be identified from this information – it will only be used to assist us in providing an effective service on the website. It will, for example, enable us to assess which parts of the website are most popular and make sure that the website meets the needs of many diverse visitors.

Contacting Import Services and your details

When you use our website, you may choose to contact us. Import Services may use your email address to respond to your query. We may also keep a note of your query to help us improve the website. We would also like to retain your email address in order that we can provide you with details about those of our activities which we think may be of interest to you from time to time. If you do not wish us to use your email address to contact you in this way please tell us in your email.

Links to other websites

Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every web site that collects personally identifiable information from them. This privacy policy applies solely to information collected by this website.

Virus Checking

Reasonable steps have been taken to protect the website by the use of anti-virus software but we make no representation that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be liable for any loss of content or material uploaded or transmitted through the website. We do not accept any liability for any losses or damages caused by or through accessing our website.

Privacy

Import Services Privacy Policy

We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you fill out our enquiry form or interact with us on social media.

What sorts of information do we hold.
Information that you provide to us such as your name, company name, telephone number and email address, and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and how you use our website.

How do we use this information.
The information we collect may be used to:

• Contact you in response to your enquiry.
• For statistical analysis.
• To help answer your query.
• Provide you with marketing material information.

Your rights
Access and correction of your personal information:
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

Before providing corporate information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact us as set out below.

Right to stop or limit our processing of your data:
You have the right to object to us processing your information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us as set out below.

Security
We take security measures to protect your information including:
• limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies);
• implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information;
• only providing your data to third party processors who adhere to signed GDPR compliance documentation.

Contact us
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your corporate information is processed, please contact us by one of the following means:

Post: Marketing, Import Services Ltd, Tollbar Way, Hedge End, Southampton, Hampshire SO30 2UH
Email: yes@importservices.co.uk

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.

Policy Changes
This privacy policy was most recently updated in March 2018. Any changes will be posted on this website and will take effect immediately.

Taking retail logistics to a new dimension

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“Our previous experience with other logistics firms made us focus upon the importance of finding a contractor with a management team which can maintain a true ‘hands on’ approach”.

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Mike Weiss

Operations Manager, Melissa & Doug

“Import Services provide flexible logistics operations, necessary for our Web-driven business. Their service levels are consistently high and we enjoy working with them”.

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Garry Mills

Director, Fun 4 Kids

“Our decision to work with Import Services is based on their impressive knowledge of UK retail logistics which, combined with web enabled systems and their port-centric location in Southampton, presented us with a compelling business case”.

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Mark Hyndman

Alpha Animation

You have provided us with a robust start to the year with the consistent shipping of high numbers of customer orders after the January Furniture Show and Spring Fair early February. Your output was hard, fast and relentless, thank you very much. Our sales target was set higher than last year and with your support and cooperation we not only hit it, but beat it, even in this tough trading climate.

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Darren Runnette

Art Marketing

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