Mike Thomas cited Import Services is launching its new Proof of Delivery (PODfeature as part of TRAC, their innovative on-line Client Portal designed to improve the quality and speed of information flow, which is key to the new world of retail logistics  

TRAC’s information provides real time visibility of inbound shipments, stock levels, order progress, bookings, distribution and now PODs. 

Clients access their TRAC dashboard via a secure pathway on the Import Services home page and can now request a POD trail plus electronic  image at the touch of a button. Previously, multiple requests had to be processed for the same information and this was time-consuming hence the move to on-TRAC PODs where we keep a central repository of POD information per order.

Aligned to this is the ability to access any outstanding or closed queries, TRAC is also available to One Team Import Services and because of one location to find the information required, query levels are reducing significantly from all vested parties.

Helen Snellgrove, Import Services POD & Collections Manager commented, “The addition of PODs to TRAC will be a great success, we work hard to continually improve our Clients’ experience and internally process efficiency with our One Team approach at Import Services. This relies on close communication between Account Managers and our Clients which sparks new ideas we turn into Service benefits,  POD is a great example of this.”

Taking retail logistics to a new dimension

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“Our previous experience with other logistics firms made us focus upon the importance of finding a contractor with a management team which can maintain a true ‘hands on’ approach”.

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Mike Weiss

Operations Manager, Melissa & Doug

“Import Services provide flexible logistics operations, necessary for our Web-driven business. Their service levels are consistently high and we enjoy working with them”.

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Garry Mills

Director, Fun 4 Kids

“Our decision to work with Import Services is based on their impressive knowledge of UK retail logistics which, combined with web enabled systems and their port-centric location in Southampton, presented us with a compelling business case”.

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Mark Hyndman

Alpha Animation

You have provided us with a robust start to the year with the consistent shipping of high numbers of customer orders after the January Furniture Show and Spring Fair early February. Your output was hard, fast and relentless, thank you very much. Our sales target was set higher than last year and with your support and cooperation we not only hit it, but beat it, even in this tough trading climate.

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Darren Runnette

Art Marketing

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